No matter how big or small, all organisations that utilise digital technology will encounter change to its systems, software or hardware.  Only by proactively managing changes, an organisation can innovate and adopt new processes or systems. The solution is simple, this can be achieved through IT Service Management and the introduction of Change Management. 

Change management plays an important role in modern organisations. Effective change management helps make smart choices, decreases risks and establishing a route to success.

However, the challenge for any organisation will be to implement and the management of the change management process and resources, both aligned to ensure that all changes follow the appropriate governance. Furthermore, the biggest impact to any organisation is the cost, the cost to implement a qualitative processes and the resources to govern and control all new changes.